Billing and Subscription Management
View your current plan, payment methods, and invoices. Pay pending invoices and update billing details.
The Billing page is your hub for managing subscriptions, payment methods, usage limits, and invoice history. You can view your current plan, track credit usage, pay invoices, and download billing documents.
Open Billing Settings
Click Billing in the left sidebar. You'll see your current subscription, usage meters, payment methods, and invoice history.
View Your Current Plan
At the top of the Current Subscription card, you'll see:
Plan Name - Your active plan tier (e.g., "Growth Tier 2 Monthly", "Premium P1").
Price - Monthly or annual cost excluding VAT.
Dates - When your plan started and when it renews.
Track Your Usage
Three usage meters show your remaining allowances:
Review Invites - How many customers you can still invite to leave reviews.
Review Credits - Used to unlock customer details when viewing a review for the first time.
Reply Credits - Used when posting your first reply to a review. Follow-up replies to the same review are free.
The colour changes as you approach your limit:
• Green - Under 75% used.
• Amber - 75 - 90% used.
• Red - Over 90% used.
If your plan includes unlimited credits, a green UNLIMITED badge appears instead.
Plan info: Add-on credits are available on Growth Annual and Premium plans. Add-on credits are not available on Growth Monthly. You'll be prompted to purchase extra credits when you run out.
Manage Payment Methods
Your saved payment cards appear below the usage meters. You can:
Set Default - Choose which card is used for automatic billing.
Remove - Delete a card from your account.
Tip: If you want to stop auto-renewal, remove your payment card. Your plan will remain active until the end of your current billing cycle.
If no cards are saved, you'll see your bank transfer (EFT) option with instructions for paying via bank account.
Pay a Pending Invoice
If you have an unpaid invoice, a Pay Now button appears in the Invoice History table. Click it to start checkout.
You can choose to pay by credit card (Visa, Mastercard, Amex) or bank transfer (EFT). Card payments activate your plan immediately. Bank transfers activate once payment clears (usually 2 - 3 business days).
Update Billing Information
Click Edit on the Billing Information card to update:
• Contact name and business name.
• Email and phone number.
• Company registration and VAT numbers.
• Billing address.
Fill in the required fields and click Save. Your information updates immediately.
View Invoice History
The Invoice History table shows all your billing documents. You can:
Pay Now - Available for unpaid invoices. Click to pay via card or bank transfer.
Download - Get a PDF copy of any invoice for your records.
Invoices show their date, reference number, payment status (Paid, Pending), and total amount including VAT.
Use the pagination controls at the bottom to show 10, 20, or 50 invoices per page.
Upgrade or Change Your Plan
Click Change Plan to view all available tiers, compare features, and upgrade or switch plans.
See Changing Your Plan for detailed instructions.
Bank Transfer (EFT) Payments
If you prefer to pay by bank transfer instead of card, select EFT / Bank Transfer during checkout.
You'll see bank account details and a unique reference number. Use the reference when sending payment. Your plan activates once we verify payment receipt (typically 2 - 3 business days).
You can download the invoice immediately for your records.
VAT Information
All pricing includes 15% South African VAT. Your invoices show:
• Subtotal (before VAT)
• VAT amount (15%)
• Total (inc. VAT)
Still need help? Use the live chat inside your portal to get in touch with our customer success team.