Changing Your Plan
Upgrade, downgrade, or switch between Growth and Premium plans. See features, pricing, and checkout options.
Change your plan anytime to match your business needs. Compare Growth and Premium tiers, see pricing with promotional discounts, and complete checkout via card or bank transfer.
Open Change Plan
Click Billing in the left sidebar, then click Change Plan on the Current Subscription card.
You'll see all available plans organised by category with pricing, features, and limits.
Compare Plan Categories
Growth Plans - Monthly or annual billing. Designed for growing businesses with flexible scaling.
Premium Plans - Annual billing only. Designed for larger teams and high-volume review management.
Toggle between Growth and Premium to compare tiers. Below Growth plans, you can also toggle between Monthly and Annual billing (Annual saves 10%).
Review Plan Features
Each plan card shows:
Plan Name & Icon - e.g., "Growth Tier 1", "Premium P2".
Price - Monthly or annual cost excluding VAT.
Limits - Review invites, review credits, reply credits available.
Add-ons - Whether you can purchase extra credits if available.
Promotional Badges - Red "Promo" badge if a discount applies. Green "Save 10%" for annual billing.
Select a Plan
Click on any plan card to select it. The card will highlight with a blue border.
If you're upgrading from your current plan, a fixed footer appears at the bottom showing your selection with Cancel and Continue to Checkout buttons.
Proceed to Checkout
Click Continue to Checkout to begin the payment process.
Step 1: Choose Payment Method
You'll see two options:
Credit Card
"Pay securely with Visa, Mastercard, or Amex. Your plan activates immediately."
Select this to pay instantly. Your new plan and limits become active immediately.
EFT / Bank Transfer
"Pay via bank transfer. Plan activates once payment is confirmed (2 - 3 business days)."
Select this to pay by bank account. You'll receive bank details and a reference number to include with payment.
Step 2: Enter Payment Details
For Credit Card:
You'll see a secure payment form. Enter your card details (number, expiry, CVC) or select a saved card.
For EFT / Bank Transfer:
You'll see your bank account details and a unique payment reference. Copy the bank details and reference, then send payment from your bank account. Keep the reference safe for matching.
Step 3: Review Your Order
Before finalising, review your order summary:
Plan - The plan you're upgrading/switching to.
Price - Monthly or annual amount.
Promotional Discount - Applied if you have a promo code.
Annual Savings - Applied if switching to annual billing.
Subtotal - Before VAT.
VAT (15%) - South African tax.
Total - Final amount to pay.
Complete Payment
For Credit Card:
Click Pay {total} to process the charge.
Your plan activates immediately. You'll see a confirmation: "Welcome to {plan name}! Your new limits are active now."
For EFT / Bank Transfer:
Click Generate Invoice or Download Invoice to get your billing document. Send payment using the reference provided.
You'll see: "Your invoice is ready. Your plan will activate once we confirm payment (typically 2 - 3 business days)."
Update Billing Details in Checkout
During checkout, you can edit your billing contact information if needed. Click Edit Billing to update your registered business name, VAT number, or address.
These details appear on your invoice.
Important: How plan changes work
When you change your plan, your billing cycle resets from the date of the change. There is no proration or refund for unused time on your previous plan, and unused credits do not carry over to the new plan.
Tip: If you're on a Growth Monthly plan and need more credits, you can either upgrade to a higher monthly tier or switch to Growth Annual or Premium where add-on credits are also available. Add-on credits are not available on Growth Monthly.
Promotional Pricing
If you have a promotional discount, it appears as a red badge on the plan card and a struck-through original price. The discount is automatically applied in checkout.
Still need help? Use the live chat inside your portal to get in touch with our customer success team.