Collecting Reviews via WhatsApp
The quickest way to get your first reviews. Send an invitation by SMS and your customer replies in WhatsApp.
You send your customer an SMS, they tap the link, WhatsApp opens with your business already loaded, and they leave their review in the chat. There is nothing for your customer to download, sign up for, or remember.
Before You Start
You need the mobile number of a customer you have done business with. Nothing else. Your review link is created for you automatically.
Warning: Only invite customers who have dealt with your business. Hellopeter's Terms of Service require a reviewer to have had a firsthand experience with the business they are reviewing. A review from someone who has not dealt with you breaches those terms and can be removed.
Note: Your business name is added to the invitation automatically. You do not need to introduce yourself in the message.
Send to One Customer
Use this when you want to ask a customer while the experience is still fresh.
1. On your dashboard, find the Collect via WhatsApp block.
2. Enter the customer's mobile number.
3. Click
Send.
Your customer receives an SMS with a link. Tapping it opens WhatsApp with your business details already filled in.
Send to Up to 10 Customers at Once
Use this to get started, or after a busy week when you have a batch of customers to ask.
4. Click Start Collecting Reviews on your dashboard. If you have no reviews yet, the button reads Collect Your First Review.
5. Enter a mobile number.
6. Click Add Another Number and repeat, up to 10 in total.
7. Click Send.
All 10 requests go out together. Each customer gets their own SMS linking to Hellopeter's WhatsApp bot, pre-loaded with your business details.
Share Your Link Yourself
Use this when you would rather send the request through your own channels, or add it somewhere your customers already look.
8. Click Copy Review Link, on the dashboard or inside the modal.
9. Paste it wherever you want it.
The link works anywhere you can paste text. Common places to put it:
• Your own WhatsApp message to a customer
• The footer of your invoices and order confirmations
• Your email signature
• A printed QR code at your till or reception
What Your Customer Sees
Your customer gets an SMS with a link. Tapping it opens WhatsApp, already in conversation with Hellopeter and already knowing which business they are reviewing. They answer in the chat, the same way they message anyone else.
Note: Your customer does not need a Hellopeter account to start.
Getting the Best Response
Ask soon - The closer the request is to the experience, the more likely you are to get a reply, and the more detail you get.
Ask everyone, not just the happy ones - A profile built only from customers you knew would be positive reads exactly like that. Consistency is what earns trust.
Do not tell customers what to write - Reviews that read as though they were dictated do not persuade anyone, and they put your profile at risk.
Frequently asked questions
Does my customer need WhatsApp?
Yes. If they do not use WhatsApp, send them your review link another way using Copy Review Link.
Does it cost me anything to send?
Review invitations draw on your plan's review credits. Your remaining credits are shown in your account.
Can I send more than 10 at a time?
Yes, but not from this screen. This screen is for quick WhatsApp requests. To invite customers in bulk, use Review Invitations, which sends by email and can send an SMS as well. See Sending Review Invitations and Customising Invitation Templates.
What if a customer does not respond?
Nothing further is sent automatically. You can send again later, but avoid repeated requests to the same customer.
Still need help? Use the live chat inside your portal to get in touch with our customer success team.