Update your name, phone number, and job title so your team and notifications are always current.
Your personal profile keeps your account information up to date. Update your name, mobile number, and job title whenever your details change. This ensures notifications reach the right person and your team sees current information about you.
Open Your Profile
1. Click your name at the bottom of the left sidebar.
2. Select Settings.
3. You'll see the Personal Information card with your current details.
Update Your Details
Your profile has three fields you can edit:
First Name and Last Name
Enter your first and last name. Both are required to save your profile.
Mobile Number
Enter your mobile number in South African format (e.g., 082 123 4567). This is optional, but required if you want to receive SMS notifications about reviews.
Tip: Include your mobile number so you can get SMS notifications. Go to Notification Settings to enable alerts via SMS for reviews that need quick responses.
Job Title
Enter your role or position (e.g., "Marketing Manager", "Customer Service Lead"). This is optional and visible to your team.
Save Your Changes
After updating any field, click Save Changes. The button will show Saving... while your changes are submitted.
A success message appears when your profile is updated.
Note: Your email address cannot be changed. It's locked to keep your account secure. If you need to update your email, contact our support team.
Notification Settings
Your mobile number is used if you enable SMS notifications (Premium only). To set up notifications, click the Notification Settings card on your Profile page. From there you can choose which star ratings trigger alerts and select your preferred method.
For full details, see Notification Settings.
Still need help? Use the live chat inside your portal to get in touch with our customer success team.