Notification Settings
Configure which star ratings trigger alerts and choose whether you get notified by email, SMS, or both.
Notification settings let you stay on top of reviews without getting overwhelmed. Choose which ratings matter most (e.g., 1 - 2 stars for urgent issues), then pick your preferred alert method.
Open Notification Settings
1. Click your name at the bottom of the left sidebar.
2. Select Settings.
3. On the Profile page, click the Notification Settings card.
Choose Which Ratings Trigger Alerts
Under Star Ratings, toggle the buttons for each rating (1, 2, 3, 4, or 5 stars). Selected ratings will trigger a notification when a new review arrives.
Quick select: If you want notifications for all five ratings, click Select All.
Tip: Focus on 1 - 2 star ratings to catch negative feedback early. You can address concerns before they escalate and protect your reputation.
When no ratings are selected, notifications are off entirely.
Choose Your Notification Method
Once you've selected at least one rating, choose how you want to be notified:
Email Only
Receive a notification to your account email address for each new review.
SMS Only (Premium only)
Receive notifications via text message. Requires a mobile number on your profile.
Email & SMS (Premium only)
Get alerts both ways for maximum visibility.
Note: SMS notifications are available on Premium plans only. You'll also need a mobile number on your profile. Add one in your profile settings, then return here to enable SMS.
Your selected method applies to all reviews matching your chosen ratings.
Save Your Settings
After selecting ratings and a method, click Save Changes. A confirmation message appears when your settings are saved.
Changes take effect immediately. New reviews matching your selected ratings will trigger notifications using your chosen method.
Note: Your email address cannot be changed. Contact support if you need to update it.
Still need help? Use the live chat inside your portal to get in touch with our customer success team.