Get an instant view of your review performance with key metrics, trends, and channel breakdowns.

Your Review Insights page is your core analytics dashboard. It consolidates review volume, ratings, response times, and channel data into actionable insights you can use to improve your reputation management strategy.

Navigate to Insights > Reviews in your portal. You'll see all your review data across Hellopeter and Google from the selected date range.

At the top of your dashboard, four stat cards show your core metrics:

Total Reviews - The count of new reviews received, plus the percentage change compared to the previous period. Use this to gauge whether your review collection efforts are accelerating.

Average Rating - Your overall star rating out of 5, with trend data. Track this closely - it's the first thing customers see about your business.

Response Rate - The percentage of reviews you've replied to. Higher response rates show customers you're actively engaged.

Response Time - The average hours you take to respond, with inverted colour coding (green = faster, red = slower). Quick replies build trust.

This line chart displays your star rating distribution as percentages across your selected period. Toggle individual star ratings (1-5) using the filter pills to focus on specific feedback.

Watch for trends - if 5-star reviews are climbing, your improvements are working. If lower ratings spike, investigate what triggered the change and adjust your strategy.

See at a glance how many reviews come from Hellopeter versus Google. This breakdown helps you understand where your review volume originates and whether your omnichannel collection efforts are balanced.

This stacked chart breaks down your Hellopeter reviews by source: Organic, WhatsApp Organic, In-Mail, WhatsApp Invite, SMS, Landing Page, Share Link, WhatsApp Share Link, QR Code, and Other Onsite Widgets.

Identify your highest-converting channels and allocate resources to the methods that drive the most reviews.

At a glance, see your response rate percentage and average response time. The horizontal bar shows replies by speed:

•       0-8 hours (green) - Your best performers

•       8-18 hours (accent) - Good turnaround

•       18-36 hours (amber) - Room to improve

•       Over 36 hours (orange) - Needs attention

•       No response (red) - Unaddressed reviews

This breakdown reveals where you're losing efficiency.

Monitor your rating trend over your selected period. The line chart focuses on the 3-5 range for granular insight, and a badge shows your current rating.

Below the chart, a distribution bar breaks down all reviews by star rating, showing exactly how many 5-star, 4-star, etc. reviews you've received.

Track your average response time over time with optional median comparison. The average includes every reply, even outliers. The median shows what a typical reply looks like. If the median is much lower than the average, it means most of your replies are fast, but a few slow ones are pulling the average up.

Toggle the Median line on the chart to compare both. Filter by star rating to answer questions like: "Do I respond faster to happy customers or to complaints?" This insight drives improvement priorities.

Click the Export button in the header to download your review data for the selected period. This is useful for reports, presentations, or external analysis.

The export includes all metrics and breakdowns visible on your dashboard, ready for further analysis in your preferred tools.

If you haven't collected any reviews yet, the page displays a call-to-action to help you start. Click Collect your first review to launch the WhatsApp invitation flow and begin gathering customer feedback.