Viewing and Filtering Reviews
Find the reviews you need using filters, search, and sorting options.
The Reviews page shows all customer feedback across your channels. You can filter by status, rating, source, and more to focus on what matters. Use search to find specific reviews instantly.
Before you start: You need at least one review to access the Reviews page. Send review invitations to get started.
Accessing the Reviews page
1. Sign in to your Hellopeter Portal
2. Click Reply in the sidebar
3. Your reviews appear as cards in a scrollable list
Understanding review cards
Each review card shows:
• Status dot: Blue (unread or new comments), Amber (needs reply), Green (all caught up)
• Author name and channel (Hellopeter, Google, SMS, WhatsApp)
• Star rating and NPS score with category (Promoter, Passive, Detractor)
• Date posted and title (first line only)
• Preview text (first two lines of the review)
Click any card to expand it and see the full review, customer details, and reply options.
Sorting reviews
Use the Sort dropdown in the header to reorder your list:
• Newest first (default): Most recent reviews appear at the top
• Oldest first: Reviews in chronological order
• Highest rated: Five-star reviews first
• Lowest rated: One-star reviews first
Filtering by status
The Status section shows quick counts. Click to filter:
• Needs reply: Reviews without a public response yet
• Unread: Reviews you haven't opened
• New comments: Reviewers added more information after your reply
• Unreplied comments: Reviewer responded to your reply but you haven't answered back
• Reported: Flagged reviews under investigation
Amber and blue dots on cards show these statuses at a glance.
Filtering by star rating
Check the Star Rating boxes to show only 1, 2, 3, 4, or 5-star reviews. You can select multiple ratings. Each shows how many reviews match that rating.
Filtering by NPS and satisfaction
The NPS section groups reviews by likelihood to recommend:
• Promoters (9-10 stars): Highly satisfied customers
• Passives (7-8 stars): Neutral or satisfied customers
• Detractors (0-6 stars): Unsatisfied customers
Filter by category to focus on at-risk customers or your strongest advocates.
Filtering by review source
The Channel section shows where reviews came from:
• Hellopeter: Reviews left on the Hellopeter platform
• Google: Reviews from Google (if you [connected your Google account](../integrations/connecting-your-google-business-profile.md))
Google appears disabled if it's not connected.
The Source section shows how the review was collected:
• Organic: Customer found your profile and reviewed independently
• WhatsApp Organic: Customer reviewed via WhatsApp without an invitation
• In-mail: Review collected via email invitation
• WhatsApp Invite: Review collected via WhatsApp invitation
• SMS: Review collected via SMS invitation
• Landing page: Customer used your Review Landing Page
• Share link: Customer used your shared review link
• Other onsite widgets: Review collected via an embedded widget
Filtering by date range
Click the Date Range dropdown to see reviews from:
• Last 7 days: Past week
• Previous month: Last calendar month
• Last 6 months: Past half-year
• Last 12 months: Past year
• All time (default): Every review ever posted
• Custom: Select exact start and end dates
Your filtered count updates when you choose a date range.
Filtering by tags
Tags appear in the Tags section. The first six show immediately; click View more to expand. Each tag shows how many reviews it's attached to. Click a tag to filter by it.
To manage tags (add, edit, or delete), click the Manage tags link. Learn more about working with tags
Filtering by branch
The Branches section lists your locations. The first four show immediately; click View more to expand. Select a branch to view its reviews only.
To add or edit branches, click the Manage branches link. Learn more about assigning branches.
Filtering by report status
If you've reported reviews, the Report Status section lets you filter:
• New: Just reported, awaiting investigation
• In Progress: Under review by the Hellopeter team
• Resolved: Investigation complete, action taken
• Rejected: Review did not violate guidelines
• Re-opened: Previously resolved, flagged again
Using search
Use the search box at the top of the filter sidebar to find reviews instantly. Search across:
• Review title and content
• Reviewer name
• Reviewer email address
Type your search term and matching reviews appear immediately. Search works with active filters.
Clearing filters
Click Clear all filters at the top right of the filter panel to remove every filter at once, or click an individual filter checkbox to remove just that filter.
Pagination and results
By default, you see 20 reviews per page. Change rows displayed using the dropdown:
• 10 rows
• 20 rows (default)
• 50 rows
• 100 rows
Use Previous and Next buttons to navigate. Changing filters or sorting resets you to page one.
Managing columns on mobile
On mobile devices, the filter sidebar slides out when you tap the Filter button. The badge shows how many filters are active. Tap again to close the sidebar.
Still need help? Use the live chat inside your portal to get in touch with our customer success team.