Hellopeter Portal is your hub for collecting, managing, and showcasing customer reviews to build trust and drive growth.

Whether you're collecting your first review or managing thousands, you'll find everything you need here. This guide orients you to the portal's main features and how they work together.

Collect reviews from your customers via email, SMS, WhatsApp, and Google invitations. You control who gets invited, when, and how often.

Manage reviews as they come in. Reply publicly or privately, tag customers, add notes, and respond to feedback in real time.

Understand your performance through TrustIndex, Net Promoter Score, response times, and channel breakdowns. See exactly how you're doing and where to improve.

Get AI-powered insights that automatically analyse your reviews to surface themes, sentiment trends, and actionable recommendations - so you know what customers love and where to focus next.

Showcase reviews on your website with beautiful widgets, trust badges, and social ads that build credibility.

Integrate with Google to sync reviews and keep your Google Business Profile up to date automatically.

Your TrustIndex is a proprietary 0-10 trust score based on your reviews, ratings, and recency. It tells you at a glance how trustworthy customers perceive your business. Scores are grouped into four bands: Poor (0-3.9), Fair (4-5.9), Good (6-7.9), and Excellent (8-10).

NPS measures customer loyalty on a scale from -100 to +100. It's calculated from survey responses: Promoters (9-10 stars) minus Detractors (0-6 stars) divided by total respondents. NPS is grouped into four performance bands: Needs improvement (<0), Good (0-30), Great (31-70), and World class (71-100).

Review credits let you unlock customer contact details. Reviews collected through portal email and SMS (landing page) invitations don't consume a review credit. Reviews from other sources - WhatsApp SMS invitations, share links, QR codes, or organic reviews - use one review credit to unlock. Once unlocked, you can view that customer's details as many times as you want without using additional credits. Growth and Premium P1–P3 plans include a set number of credits; Premium P4 includes unlimited credits.

Reply credits let you write public replies to reviews. Like review credits, replies to reviews collected through portal email and SMS (landing page) invitations are free. Replies to reviews from other sources use one reply credit for your first reply. After that first reply, you can continue the conversation as many times as you like without using additional credits. Premium P4 includes unlimited reply credits.

You'll find the main menu on the left side of every page.

Home - Your overview page.

Reply - View and respond to customer reviews.

Collect - Everything related to getting reviews from customers.

•       Invitations: Templates, Send Invites, Invite History

•       Share: Share Links, QR Codes

Share - Showcase your reviews externally.

•       Widgets, Social Ads

Insights - Analytics on your review performance.

•       Reviews, TrustIndex, NPS, Review Invites, Google, Competitors

AI Insights - AI-powered analysis of your review themes and sentiment.

Profile - Your public business profile settings.

Users - Manage team members and access.

Integrations - Connect Google Business Profile and manage API access.

Billing - Manage your subscription, payment methods, and invoices.

At the bottom of the navigation, click your User icon to access Settings (your personal profile and notification preferences) or to sign out.

If your account is connected to more than one business, use the business dropdown in the top right corner to switch between them.

1.     Complete your business profile under Profile. Add your logo, description, industry, and contact details so customers know who they're reviewing.

2.     Already have reviews? Head to Reply to start responding. Public replies build trust with potential customers. Private replies (Premium) let you resolve issues directly.

3.     Need to collect reviews? The fastest way to get your first review is via WhatsApp. Right from your Home page, enter a customer's mobile number in the Collect via WhatsApp card and hit Send. Your customer receives a WhatsApp message and can leave a review in seconds - just like sending a message to a friend. No sign-up required, no app to download. You can also copy your review link to share anywhere. For larger sends, head to Collect -> Send Invites to invite customers in bulk via email, SMS (landing page), and WhatsApp.

Your subscription determines which features and credit allowances you get. Free Trial, Growth, and Premium tiers each offer different limits and capabilities. See Understanding plans and credits for the details.