Managing Reviews
Working with Customer Data
View customer details, manage tags and branches, and understand review credits. Customer data helps you follow up, resolve issues, and understand your reviewers. You can view contact details, add tags for organisation, assign branches, and track team ...
Viewing and Filtering Reviews
Find the reviews you need using filters, search, and sorting options. The Reviews page shows all customer feedback across your channels. You can filter by status, rating, source, and more to focus on what matters. Use search to find specific reviews ...
Reporting a Review
Flag reviews that breach Hellopeter's content guidelines for investigation and potential removal. If a review contains false information, spam, or defamatory content, you can report it directly from your portal. Hellopeter's Operations Team ...
Replying to Reviews
Write public and private replies to engage with customers and build trust. Responding to reviews demonstrates your business listens and cares. Public replies show all customers how you handle feedback. Private replies let you discuss sensitive issues ...