Analytics & Insights
Understanding Date Ranges in Your Portal
Which days each date range covers, why the dashboard and the insights pages count differently, and how your numbers line up with what customers see on Hellopeter. Every number in your portal is measured over a date range. Most of the time you don't ...
TrustIndex Explained
Understand what your TrustIndex score means, how it's calculated, and how to improve it. Your TrustIndex is Hellopeter's proprietary trust metric that quantifies how credible your business is in the eyes of consumers. It's a score between 0 and 10 ...
Review Invites Analytics
Measure the effectiveness of your review collection campaigns and optimise your invitation strategy. Your Review Invites Analytics page shows you exactly how many invitations you've sent, how many converted into reviews, and which channels and ...
Review Insights
Get an instant view of your review performance with key metrics, trends, and channel breakdowns. Your Review Insights page is your core analytics dashboard. It consolidates review volume, ratings, response times, and channel data into actionable ...
Net Promoter Score (NPS)
Measure customer loyalty and understand how likely your customers are to recommend you. Net Promoter Score (NPS) is a widely-recognised loyalty metric that answers one critical question: How likely is your customer to recommend you to others? It ...
Google Search Insights
Track how your Hellopeter profile performs in Google search results and monitor your organic visibility. Plan info: Google Search Insights is a Premium-only feature. Upgrade your plan to access this feature. Google Search Insights shows you exactly ...
Competitor Benchmarking
Compare your reputation performance against up to 5 competitors and identify where you stand in your market. Plan info: Competitor Benchmarking is a Premium-only feature. Upgrade your plan to access this feature. Competitor Benchmarking lets you see ...
AI Insights
Understand how Hellopeter's AI scores your business, what customers see on your public profile, and how to use your portal's AI Insights to improve. Hellopeter's AI reads the actual content of every customer review your business receives - not just ...